Training

Training is an ongoing process for all collection personnel.

  • A top priority is the review and periodic update of the Fair Debt Collection Practices Act, the Health Insurance Portability and Accountability Act (HIPAA), and state regulations governing the industry.
  • Advanced account research, medical insurance and specialization in an industry’s individual collection needs ensure our personnel understand the complex regulations governing the collection of specific types of accounts.
  • Periodic collection seminars, as well as daily individual guidance, keep the collection staff as professional as you need them to be.
  • Each new staff member receives rigorous classroom instruction as well as hands-on training before they are given their first assignment.

Again, only the best will do. Call today for a free consultation! 309-691-6640